Reviews
Recommend
Involvement
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Appointment
Craiglockhart Surgery
2019-03-14
Person
2
5
0
Written by a patient
Written by a patient 14th March 2019
I attended an appointment with chest pains were I was sent to hospital for some tests. Doctor advised me to make a review appointment to see them the following week. At the hospital doctor told me that I had not had heart attack but I have two thing on my heart and I should made a appointment to see cargology department, would sent letter to my GP within three days. Contacted surgery three days later told by rude receptionist we do not give out results until after 11am (sure there is a god reason for this rule). Called back after 11am to be told by the rude receptions eveythinking fine. I explain what had been said to me at hospital and could I have an review appointment with the doctor, told he only works part-time asked for an other one they only work part time. ( don't think they have any full time doctors in this surgery). Told I would have to call back in the morning at 8am . Called the following morning to arrange call back appointment was in the bathroom when doctor call! Phoned back to say I had missed the call was told I would just have to go onto afternoon appointment. advised receptionist I am only available between 12.30-1.30 as I am in class after that"" I can't promise that". Missed calls on my phone 2.10 and 2.30
Craiglockhart Surgery
2019-02-15
Person
2
5
0
Written by a patient
Written by a patient 15th February 2019
I don't know whether the doctors or the practice manager read these reviews, but I hope so, because something needs to change with the appointments system. At the very least there should be an open meeting for the staff to explain to us patients why they chose this method of telephone consultation and what the alternatives are. The receptionists and the doctors must feel pretty frustrated because they know it is not the best service.
There are lots of GPs, and the ones I have dealt with have been very good, but none of them seem to work full time. Are their salaries so good that they can afford to work part time? Is their schedule so punishing that they can't handle a full week of work? I realise how relentless the pressure must be on GPs to get through so much work with so little time. I hope too that they realise how difficult it is for us patients to have to confront an appointment system where we feel that we are "in the way."
Craiglockhart Surgery
2018-08-01
Person
1
5
0
Written by a carer
Written by a carer 1st August 2018
I am completely fed up having to fight to get my young son s medication he is given from the sick kids. Every time I hand in a prescription it takes weeks and weeks and numerous phone calls to get it! They always tell me they have not received it, despite the fact the sick kids now give me a prescription also to hand in which is always done immediately I’m now 4 weeks down the line from the last Sick kids appointment and I’m still waiting for medication despite numerous phone calls and visits. I have had to call his consultant directly this morning again, to get his medication. This place is a joke and I will now most definitely be moving to a far more reliable surgery.
Craiglockhart Surgery
2018-05-30
Person
5
5
0
Written by a patient
Written by a patient 30th May 2018
Since the move to the new building there have been massive improvements. Reception staff are much more helpful and friendlier than before. A few of the grumpy old faces seem to have disappeared so there’s maybe been a much needed change in management!! It took a while to get used to the new telephone appointment system but I now think it’s brilliant to be able to speak to a GP on the dayinstead of waiting weeks for an appointment. Keep up the good work.
Craiglockhart Surgery
2018-01-02
Person
1
5
0
Written by a patient
Written by a patient 2nd January 2018
As others have said above. The new appointment system is not at all patient-centred. I don't know where to start. I feel completely let down by the surgery for myself and my two teenage children. As a working parent it is hopeless not being able to make an appointment, without a call back from the doctor. I can't keep my phone with me at work all the time and am in a lot of meetings. The system is designed to stop people visiting the doctor. It is wrong on so many levels in terms of patient-centred care. I also find it surprising that it is considered to be a better use of the doctor's time to make phone calls rather than seeing patients, face to face. In many cases it is also ridiculous to think that the doctor can diagnose over the phone. And it's also widely known that people might go into the doctor for one issue when there may be other problems that will end up being overlooked. Particularly when it comes to issues relating to mental health and general well being. This approach will further isolate people in the community. I also think it is a cop out to put it down to the ageing population putting a strain on the surgery. Any time I have been in the surgery in recent times there has hardly been anyone in the waiting room. As a kid I remember sitting in packed waiting rooms waiting to see a doctor. The system needs a radical overhaul. Sadly the only solution I can see in the short term is to move to another surgery. I think this signals a wider problem for our health service. I look forward to hearing others views on this.