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Craiglockhart Surgery 2022-09-27 Person 0 5 0

Phoned to get an appointment sometime during the week was told to set my alarm clock and phone back at 8am the next day. Had to phone 200 times to get through. Doctor told me he would only treat one symptom as it wasn't fair to other patients!!! Am I prepared to phone 200 times again when I need a doctor and how can I afford the phone bill? What other patients should I consider in order to 'justify' my appointment? This surgery is a call centre but even call staff should not patronise and be told to consider others instead of your own health!!! I will be making my feelings known to the management and am considering further steps as this undue stress is making my symptoms worse.

Dont try and instruct patients on how to make an early phone call by setting their alarm clocks. Get back to being a health centre instead of a call centre. Employ more efficient receptionists.