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Craiglockhart Surgery
2019-04-26
Person
4
5
0
Written by a patient
Written by a patient 26th April 2019
As a family, we have needed a GP four times in the last year or so. Every time, the matter has been dealt with properly and professionally the same day, and I have always had a telephone call in the time window asked for (when needed due to my other commitments). On 3 occasions, we were given a same day face-to-face appointment with the GP at a convenient time and the other time the issue was well managed over the phone. So, no waiting for ages in a packed waiting room like before the system changed. Reception staff have always been polite and helpful on the phone, but less so face-to-face. The staff were lovely with my daughter when she needed to have blood taken. We have used the online prescription request form once, and that worked perfectly. Keep up the good work!