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Churchill Medical Centre 2016-02-15 Person 3 5 0

I think the doctors at this surgery are generally pretty good and my GP, Dr Walker, is second to none. However - trying to get an appointment on the telephone is a total nightmare. This is the scenario: I ring up at 8am, I get the voice that says: "we are sorry, but all our operators are busy at the moment - please try again later. " I keep ringing and get the same message for 15-20 minutes; I finally get through - by this I mean the phone actually rings and then I am put on hold for anything from 5-15 minutes, by which time ALL the appointments have gone - with all the doctors!!! It is a system that is inherently flawed. This morning I had to physically go down to the surgery at 8am just to make sure I got an appointment. I really don't think I should have to do that every time I want to see a doctor. It's absolutely ridiculous. I'm getting great care but I am not at all happy about the appointment system. I would like to know if there have been any other complaints and if the powers that be are going to do anything about it. Something needs to be done.