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Church Street Partnership
2021-06-24
Person
3
5
0
24th June 2021
Endless queues for calls; 8 am desperate race for appointments, after waiting 20 mins to speak to someone got rude, unempathetic receptionist; moved delivery of prescription for one month to another address only to then have to wrangle to prove I hadn’t moved; econsults allotted to am and pm which leaves the patient tied to the phone - one missed doc’s call and you must begin econsult and wait all over again. Lovely doctors for the most part (tho one once very cross that I had more than one physical complaint that took us potentially over the allotted 10 mins - she was v irritated and said If I have more than one complaint, I should book another appointment) but an admin system which is very tough work for the patient seeking help. Any shortcomings are always the patient’s fault and, as I said, some very unsympathetic, bullish receptionists - sad, as this is the ‘face’ of the practice.
Suggested improvements
As above