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Written by a patient
22nd December 2014


On arrival, the receptionist at the window was in conversation with a colleague further back in the office, who had sight of me arriving, but chose to continue her discussion and then did not tell the receptionist at the window there was someone waiting. Felt totally ignored, but that is not unusual for that particular person. Once the receptionist became aware that I was waiting to check in, she was friendly and helpful. The other lady is rarely either of those things! The GP, as ever, listened to my concerns and involved me in the decision making.

Recommend
Involvement
Cleanliness
Staff
Appointment