Cavendish Health Centre 2014-10-31 Person 2 5 0

I have not had a very good experience on my last few visits and also had 2 very disagreable conversations with a particular receptionist but it would be unfair to judge the reception team and the whole practice on these few occasions. Though I have had reason to complain before. I do not have SKYPE but it would be better to have more telephone consultations for f/ups or general requests which do not require a personal visit. Especially as I am not very physically able. I am concerned that the referrals requested on my last visit do not appear to have been actioned as I would normally have heard from the Patient Referral Service with in 4 weeks - not neccesarily with an appointment but at least to start the ball rolling! A general admin email service would be good but ovbiously not for treatment ! For example I need to contact the practice manager about the referral requests this week and an email would make this a much easier task. I have been a patient at this practice since it's inception with Dr Chase but this last year + has been very disorganised and I am gradually losing confidence in the service ! So much so, I am considering moving to another! Sorry it couldn't be more positive but this is my expereince over my last few visits!