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This surgery is let down by the rudest, most incompetent reception staff I have ever encountered. Not only do they not know what they are doing, the way they speak to and about patients is absolutely disgusting. I have personally witnessed them shouting at an elderly patient in the reception area - these people have absolutely no compassion and should not be allowed to work anywhere near vulnerable older people. I have no idea what your hiring practices are, but these people need to be fired immediately before further harm is done.