Cathedral Medical Group

Cathedral Medical Group 2022-11-22 Person 1 5 0

Turned up as a disabled person to be told I wouldn’t be seen as I didn’t have legs to walk to a room ! Disgusting behaviour

Don’t refuse to see a patient because they are disabled

Cathedral Medical Group 2022-11-18 Person 1 5 0

Have to listen to awful depressing music are on hold for at least an hour even to get to pharmacy. System is poor. You even go in to get an appointment. Shame doctors even London you can phone straight away to speak to someone.

Better appointment system and please change your music whilst on hold to something more upbeat

Cathedral Medical Group 2022-11-14 Person 1 5 0

The practice is repeatedly short staffed and only taking urgent appointment bookings. It took me fifty minutes on the phone to speak to someone only to be told that there weren't even appointments left for urgent conditions, and that all I could do was to ring back the following morning and wait a long time on the phone again with no certainty of getting an appointment for that day too. I was told that there was a button on the website called e-consult where I could book an appointment online. There was no such button on the website when I subsequently looked. Appalling service towards people who are very ill and need help.

Get more staff to cope with shortages, cut queues to a maximum of thirty minutes, and if no urgent appointments are available that day then allow bookings for the next day without having to phone again.

Cathedral Medical Group 2022-11-14 Person 1 5 0

I want to register for repeat prescription. The answering machine throws me out after 20 minute wait. I can't get prescription without talking to a nurse. what am I going to do? Online registration is impossible

answer the calls

Cathedral Medical Group 2022-11-09 Person 2 5 0

I've been put on a waiting list in lots if calls only to be hung up on once I'm through. I need my prescription order approved, I've run out of my medicine and have been waiting for days.

See above