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Capelfield Surgery
2017-01-18
Person
1
5
0
Written by a patient
Written by a patient 18th January 2017
I have just been on hold on the phone for 34 minutes - at the beginning of the call it said I was third in the queue and I therefore waited, what a waste of time. The reason I was calling was to understand action that needed to be taken following test results. Despite 4 phone calls I have not spoken to a doctor and don't know what I need to do. The test results were the second time I had been tested as the first sample was lost.
I have tried speaking with the Practice Manager but that phone rings out and is never answered.
13th March 2017
Response from Capelfield Surgery
Thank you for your review, we are concerned to hear of your difficulties. We hope that you have been able to contact a member of our team.