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12th December 2022


I find the service at Capelfield exceptional and feel very fortunate to have this practice as my GP. Reception staff are always so helpful and accommodating even though they are up against it in these times and even before. I feel they go above and beyond to help and I always feel confident that they have helped me to the best of their ability and means. When I have not called the surgery as I feel it may be easier to contact via messaging, I have always received a prompt answer and been redirected to a GP when possible. My GP Dr Davidson has always been amazing and I couldn’t thank her enough for her help over the last few years. Dr Ibbet has also been fantastic as have spoken with her a great deal as well as Dr Toumadj on the occasions I have spoken with her. The nurses are also fantastic. I hear stories from many other areas and GP practices that it’s near on impossible to even get through to the reception of GP practice without being on hold for up to an hour or plus, let alone actually getting to see or speak to someone. Capelfield is exceptional is all areas and all staff should be awarded medals! Not all heroes wear capes!

Suggested improvements
I honestly can’t think of anything.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment