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Capelfield Surgery
2016-09-19
Person
0
5
0
Written by a patient
Written by a patient 19th September 2016
I suffer from a life long condition, and the doctors at capelfield seem to think that I do not need to take the medication that keeps me alive, every month they mess me around, and then say I can't get an appointment for over a month to get to discuss my issues with a doctor, PLEASE DO NOT USE THIS TERRIBLE PLACE.
20th December 2016
Response from Capelfield Surgery
Apologies for not replying sooner. We are sorry to hear that you have had a negative experience at the practice. We would be keen to explore your concerns further to try and understand how we can improve the patient experience at Capelfield- please do contact our practice manager; Leana Burrage via reception. In order to try and ensure a positive patient experiende and high standard medical care we offer same day appointments for clinically urgent cases as well as on the day telephone consultations with the doctors. Our appointment system is outlined: www.capelfieldsurgery.co.uk/making-appointments.aspx