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Capelfield Surgery
2017-04-10
Person
0
5
0
Written by a patient
Written by a patient 10th April 2017
Tried to book an appointment today was effectively told I could not book an appointment. I even offered to wait months to see someone so I can plant . I just don't have the time to repeatedly phone at a time that suits the service provider. Awful service, made to feel I was inconveniencing the surgery. I feel for Receptionist left to apply ridiculous, nonsense policy. Was no one to escalate to. Left three forms of contact details and no one bothered to contact me in response some 11 hours later. So much for 7 day NHS to meet patient needs. Appalling service. Again.
15th July 2017
Response from Capelfield Surgery
Thank you for your feedback. We are disappointed that you were not able to book a pre-bookable appointment. We have a finite number of appointments available for exactly this instance. We will again be working with our reception team to ensure they are able to offer appointments in advance- please do ask for the 'next available routine appointment' when requesting an appointment. We offer a variety of ways to contact doctors here at the practice- on the day, in advance, Saturday mornings, urgent overflow clinic twice a day and telephone consultations. More details can be found at: http://www.capelfieldsurgery.co.uk/making-appointments.aspx