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Capelfield Surgery
2017-02-28
Person
3
5
0
Written by a patient
Written by a patient 28th February 2017
The doctors are brilliant. Appointments are really difficult to get, even when you try calling at 8. The receptionists can be unhelpful, one in particular. I don't think they have much understanding of potential mental health issues when you phone up. Lots of probing and questioning into why you 'need' an emergency appointment when you don't want to go into detail. Trust that a patient knows when they need to see a doctor and please don't assume they don't!
13th March 2017
Response from Capelfield Surgery
Thank you for taking the time to feedback. We are currently working with our reception team to try and improve front line services. Did you know you can book certain appointments online? Further information can be found: http://www.capelfieldsurgery.co.uk/ You are also able to book telephone consultations with GPs on the day before 1530 or request a scheduled call on a more convenient day to you.