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Written by a patient
1st January 2017


Doctors at this practice are uninterested in creating a customer focussed environment for their patients. I have heard one senior doctor berating a member of staff in front of patients. Another doctor refused to refer me to the specialist hospital of my choice, even though I was entitled to request it. I had to argue with them about it and eventually they agreed but reluctantly and with bad grace. If I could register with another GP surgery, I would do so.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff