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Burnham Health Centre
2022-07-26
Person
1
5
0
26th July 2022
What’s the point in going to reception for help with a problem relating to prescription. To be told someone will call me back later!! So tell the receptionist who tells someone else to call me so that I can tell someone agin the problem ! When I asked why someone could not help me as I’m at the surgery apparently the staff can not leave the office!! Your poor staff !
Total waste of my time waiting all day for an unnecessary call and involvement of more than one staff member.
I was behind a gentleman who was also frustrated by calling into the surgery as he couldn’t get through who was actually saying I don’t need a doctor!! I need you to help me.
Please train your reception staff to smile and help and trouble shoot . Not stare at a computer and decide who should call back!! And think how can I get this person to leave!!!
Suggested improvements
Train reception staff to help patients while in the surgery. We come in because we can’t wait for calls or hang on for ages to get through .
Self employed people can’t call teachers can’t have phones on them . People who don’t have smart phones and press the phone to there ears for ages.
Or get more people manning the phones!!