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17th October 2022


It is IMPOSSIBLE to get through to the reception and even more IMPOSSIBLE to book an appointment. Reception is always with the same answer that nothing can be done about anything. Going to A&E is the only option left with, and I feel it is totally unnecessary. The call handling queue is horrible, just wait on queue for hours and the call gets disconnected. Such a terrible experience every time, you need a doctor's help.

Suggested improvements
Better booking system. Better options to book an appointment More doctors to actually help the burnham patients

Experience
Involvement
Cleanliness
Staff
Appointment