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Burnham Health Centre 2022-05-12 Person 2 5 0

My experience over the last few weeks has been quiet upsetting and emotional. The receptionist has been most unhelpful, I am sorry to have to write a comment. As things seem to have changed quiet drastically. I have been a patient of the practice for many many years. Clearly things seem to have changed, however the patronising way I have been spoken to recently and the lack of understanding is beyond belief. Letters are sent by other consultants and prescribed treatments etc are missed when you call you have to the surgery (where I noticed many are not wearing masks, despite me being told I have to wear one, which is not a problem) I have to put a note in a prescription box?? I am wasting time and doctors appointments in order to get things done for me. I am a cancer survivor and have sickle cell, I really do not need the stress and aggravation I am currently receiving from this practice.

To be more understanding, I find the receptionists to be extremely cold and unfeeling