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Burnham Health Centre 2022-01-22 Person 1 5 0

To whom it may concern I had booked a phone appointment this Saturday am regarding some long term issues concerning slight intermittant numbness and aches and tendeness in my wrists and arms. Dr Nidhi Bhargava phoned my mobile c.09-00 but I was unable to connect for some reason. I tried to phone back but the number was classed as private. I then tried to phone the surgery but to no avail. I am at at a loss how to actually even talk to a doctor. Whilst it is appreciated that Covid has had major impact on productivity the lack of contact with qualified staff is not acceptable for a system which purports to give universal care at point of need. I would say that when I do actully interface with the GPs they are generally very good at listening and diagnosing the the complaint. The problem is actually meeting them. Yours in good faith Paul Savoie

By allowing the patient to phone back: or even better meeting in the flesh. The website is difficult to navigate and booking anything is very convoluted. Contacting the Centre is like trying to brake into Fort Knox!