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24th March 2022


My child is suffering from severe cough/chest infection from last 6+ weeks. And this cough has been coming and going from over 2+ months. Had an appointment with one of the Doctors at the surgery, who was reluctant to prescribe antibiotics and when I provided a rational that, it might be the same bacteria which is appearing again and again, the doctor we convinced and prescribed a dose of antibiotics. And asked if the situation doesn’t get better in 2 weeks, I should be ok a follow up appointment. The cough got worst in these 2 weeks and when I rebooked the appointment, we were seen by a nurse and not even a doctor. The nurse suggested that they will take my child’s blood test to check for white/red blood cells. When I enquired that what will the blood count prove, she was slightly nervous and advised us to use an inhaler, it might asthma. This is beyond embarrassment. The child has green mucus, which is causing the cough, what has that got to do with asthma. When we asked to be referred to a child specialist, the nurse response was let’s wait for another 2 weeks, to see how things are progressing and then they will decide on whether make the referral. It is shameful. My child is going to school on a regular basis, where there was a wide spread of COIVD, and it might be that her lungs are infected but our health centre is reluctant to give a proper treatment. This is how a 5 years old child health is taken care of at Burnham Health Centre.

Suggested improvements
Take proper care of your patients and specially small children. And register as many patients as they can accommodate.

Experience
Involvement
Cleanliness
Staff
Appointment