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Burnham Health Centre 2022-02-01 Person 0 5 0

I called the surgery no appointments, called 111 gave all my symptoms was told I should get a call from my GP, but to call them to let them know. Rang the doctors again, on hold in a queue for 1 hour, explained to receptionist and was told they are full to capacity and to ring 111 again. I am a receptionist at a doctors so I understand how difficult it is , but we would not turn someone away when they were obviously I'll enough to call 111. It is now closing time and I have got nowhere, I ask myself why bother. I would like to add the doctors are brilliant at Burnham, it only we could get to see them.

At least a call back would have been something !