Share review of Burnham Health Centre
Burnham Health Centre
2021-04-11
Person
1
5
0
11th April 2021
I tried to call to get an urgent test result and also try to get a repeat prescription
The call cut off
Only taking urgent matters
Nowhere to go if matter wasn’t urgent
The call just cut off
I was told later it does this if more than 25 on waiting list. However voicemail doesn’t say this.
They need an urgent and separate non urgent calls lines
2020 gave the admin team the perfect opportunity to review system and get it right
Suggested improvements
Listen to patients