Burnham Health Centre 2022-02-15 Person 2 5 0

Impossible to get an appointment with any Doctor for a face-to-face assessment Front-desk staff very arrogant and unhelpful. Disregard for patient's sensitivity, education or ethnic background. This staff does not like human beings. Impossible to get appointment on line. Recorded message (AI-Artificial Idiot) advises to call at 8:30 a.m. When calling at 8:30 a.m. the AI advises that all appointments are taken. Call tomorrow. The cycle repeats itself again. When Doctor leaves a callback message, one cannot call back as there is no Caller ID or phone number to call back on. Having had a Detached Retina procedure (4 of them on same eye), a specific Doctor is assigned to follow my case by the Prince Charles Eye Clinic. All history is forwarded to the Doctor. I cannot see the Doctor so far to do a check up so I am able to return to my full-time job. The front desk staff turn me away. They are blunt most of the time, indicating a shortfall in education basics. Burnham Clinic Center services has deteriorated exponentially over the past 2 years and I do not see any signs of improvement for a foreseeable time in future. Doctors are great, front desk staff are useless. They should not be working with human beings.

Get rid of current front-desk staff and recruit new staff more educated, patient-driven, like working in a human environment and are compatible with the job specifications required for a front-desk work. Give them appropriate training that will make Burnham Health Center proud and regain its past reputation before the COVID pandemic mess. Make access to Doctors, whether face-to-face or via phone call, MS Teams/Zoom setups at predefined time slots to discuss personal ailments. Prioritise patients' requests for direct contact with their designated GP who has direct interface with the Hospital-Clinic- patient so there is a better, quantifiable and qualitative service provision when looking after individual patients. On my recent visit to BHC (15/02/2022) all I wanted was a Fit to Work Letter from the designated Doctor. Got nowhere with this as the useless staff turned me away. Another Doctor not assigned to my case left a call-back message but without leaving a phone number/caller ID details, and I could not respond by returning the call. What next? When can I go back to work? These Doctors are earning on average £ 90k/pa. What is the ROI here? How do I support myself if I am not allowed to/get clearance from the GP to get back to work? The local Council is bankrupt, the Food Banks are running low on beans, etc.