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Burncross Surgery 2014-09-15 Person 3 5 0

Apparently our doctor has changed! We only spotted it on a repeat prescription of my husbands! Not a major issue but would have been nice to be told. When ringing for an appointment we go through reception (too many options that keep you hanging on for too long before getting through to an actual person) and then if we need an urgent appointment, we have to go through the Triage Nurse who very often attempts to diagnose over the phone (not always ideal). Even if we need an appointment that isn't urgent, it can be over a week before an appointment is available.