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Brynteg Surgery
2024-03-11
Person
1
5
0
11th March 2024
It is nigh on impossible to get through, especially in the morning. The website has clearly not been updated for moths and months, you are told to book appointments using ask my G.P via my health online...both sidtes have been closed for at least 6 months!!
When you ring you are also told to use Ask my G.P...so the phone message clearly hasn't been updated for at least 6 months either. You are then told you will be placed in a queue, you are not, after hearing the engaged tone, you are simply cut off.
I appreciate there are severe shortages in the NHS but the points above are down to pure sloppy practice.
Some of the questions in this survey are irrelevant, please change them
Suggested improvements
Answered the phone!