Share review of Brynteg Surgery

Brynteg Surgery 2023-10-25 Person 2 5 0

The problem is not so much the doctors as the way the surgery is now managed to exclude patients and keep them at bay. It has taken me 3 weeks to get to see a doctor about an acute pain. She was lovely, but i was meant to see one last week after complaining about the inaccessibility and I sat in the surgery so long I could no longer stay (I was too il) only to get home and find Dr Smith has electronically ‘completed’ my query 15 minutes after I arrived at the surgery even though he had not seen me and I was still waiting for a further hour after he had signed the job off. I have had contact with the practice manager, but I don’t think they think there is anything wrong with the way the surgery is being run, apparently they have more staff than before covid but have more patients. I checked they have about 400 more patients since 2017. Does this really explain why this once friendly, accessible doctors surgery now only deals with ‘urgent’ cases on the day (no definition of this is given) and if you wait 4 to 6 weeks (the current time apparently) for a non urgent appointment you will still only be given an appointment at the drop of a hat. This surgery is not serving it’s patients well, regardless of the increase in numbers there must be a better way to organise things whereby some appointments are held back for emergencies and some given in advance so that patients can plan their day, transport, health needs. Otherwise many patients will just leave preventable problems until they are urgent and it will cost more in the long run not to mention lead to more stress, and suffering for the individual.

Make your appointment system equitable and accessible.