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Brighton Station Health Centre
2019-09-07
Person
3
5
0
Written by a patient
Written by a patient 7th September 2019
The surgery has become what is called 'Practice Plus'. There aren't many of these in the UK yet but they're basically an attempt to bring GP services into the 21st century with online services, apps, telephone appointments and appointments at weekends and evenings. It sounds great in theory, and the extended appointment availability is a great feature. But unfortunately the staff aren't really on board with the technology and are still caught up in red tape and years of being institutionalised in the slow public sector way of working. It's more tedious and inefficient than my old practice which didn't have all the tech. I'm only really staying with it because of the opening hours, because every interaction I have to have with the practice is frustrating.