Share review of Branch End Surgery

Branch End Surgery 2020-02-18 Person 2 5 0

Always difficult to get an appointment via phone or online, when checking the online system for appointments, very few released to see a Doctor.Do not offer appointment reminders - especially for longterm appointments i.e medication reviews. Reception staff not always the most helpful. The surgery seems to be slow in its uptake of technology to help their patients. There is always a wait as appointments always running late. Difficult to get short notice appointments. Once was told to go to hospital and was refered back to the surgery by the hospital after travelling to the hospital, the hospital advised the surgery nurse should deal with the issue. So a wasted trip to the hospital.