Share review of Braids Medical Practice

Braids Medical Practice 2021-08-29 Person 5 5 0

This is an outstandingly good practice in every way. The building itself is calm but cheerful with a large waiting room. Doctors come to collect patients for their appointments. Receptionists and all admin staff are noticeably professional, helpful, knowledgeable and caring. Nothing is too much trouble for them. The GPs I’ve been treated by are first class. Drs Walker, Lynch and Burgess unfailingly provide the highest standards of care, are compassionate and unfailingly courteous and helpful. I’ve also been helped by their two in-house pharmacists who advised about medication. Both pharmacists were very helpful, extremely knowledgeable and cheerful. Having pharmacists in the practice gives GPs more time so is an effective way to run a practice. Appointments are available to book ahead or can be arranged on the day by phoning at 8am. I’ve always had a call back by 10.30-11am but often the doctor will phone back even earlier. It can take 10 minutes or so to get through as obviously the number is constantly engaged. It’s just a matter of redialling until it connects. A mobile phone is easier to use to do this. I like this service. To be able to talk to a GP within 3 hours of phoning is a great service. Compared with my previous practice, in East Lothian, Braids is so easy to deal with and very successfully delivers the highest level of care. I am most grateful to them.

Just one GP who I saw once. His standards, at least on that occasion, were significantly lower than his colleagues. He was dismissive and unhelpful. Indeed, I was so distressed following the appointment that I felt I couldn’t safely drive.home.