Bourne Galletly Practice Team

Written by a patient

I find it very easy to make an appointment with a Doctor on line. Return calls from the Doctor are always prompt. The issues can be discussed freely and fully. No feeling of any time constraints for the consultation. Booking appointments for clinics or other services is straight forward, using the online service via the Doctor or via the practice receptionist. Being able to order/reorder prescriptions on line is very straight forward and the Pharmacy prompt in responding to requests.

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Written by a patient

Having been a patient at Galletly Practice for 12 years, I was sceptical about the change to the appointments system when introduced. However, I now find the system very effective. The Doctors or Nurses phone you back to discuss symptoms, and make same day appointments when needed. If an appointment is with a nurse, and they feel it is necessary for a Doctors intervention, that happens whilst you are there. With the increasing number of people living in the Bourne area, change was necessary to deal with extra patients, and this change appears to be very effective. There can be delays before the phones are answered, but this is not surprising, given the demands on the practice.

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Written by a patient

Excellent practice

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Written by a patient

Everything was top notch and the consultant very thorough

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Written by a patient

I have found the "triage" system introduced in July 2014 a great improvement on the traditional "appointment only" and "afternoon minor illness clinic" systems used previously. I have made use of this system several times for diffferent queries to: (1) see the duty doctor the same day re a skin condition; (2) speak to the duty doctor and have the dosage on a repeat medication increased with the new prescription ready all on the same day; (3) the duty doctor made me an appintment to see a nurse with a query re a burn injury that same day. (Please note: each time I've contacted the surgery in the morning before 11.00 am. I realise that ringing later in the day would mean I would probably not be seen that day and a prescription might not be ready for collection that day.) If you need a further appointment, this will be made by the doctor or nurse. At all times, your involvement in decision-making about your query/condition is encouraged. You are treated with great courtesy in a gentle, calm manner by all staff, both medical and clerical. The staff also see much happier with the new system and the environment is much calmer with fewer patients waiting and no-one waiting too long before they are seen. As I am retired, my time is more or less my own so the surgery hours are fine. However, if I were still working, I might find the telephone consultation part convenient, but visiting the surgery could be problematic. So if it were possible to offer longer "opening" hours, maybe until 7.00 pm that would be helpful for commuters.

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Involvement

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Staff

Appointment