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Boundary House Surgery
2015-02-04
Person
4
5
0
Written by a carer
Written by a carer 4th February 2015
I commented to the receptionist that I preferred the appointment system that is in operation at Boundary House rather than the system which my mother 'suffers' in Bexhill. There may be a delay in answering calls at this practice but that is much better than being told that 'your call is important to us' for nearly 25 minutes then 'if it is an emergency replace the receiver and dial 999'. The telephone systems are especially difficult for the elderly to manage and being on hold is frustrating for many people with dementia.