Boundary House Surgery 2017-07-09 Person 3 5 0

I have often had to wait more than 5 mins for the phone to be picked up by a receptionist - this is too long! Recently, I was trying to get an appt for that day. I rang at 8am and after a few attempts I got through. I was then put on hold for 3-4 mins and when I finally got to speak to the receptionist all of the appointments for that day had already gone. That suggests to me that there aren't enough same day appts available. I saw the Minor Illness nurse but she had to disturb a doctor to confirm my treatment. I used to be really pleased to be part of a surgery that could offer same day appointments and it was easy to get through to but I don't feel that I can say that now. There is no difference with the excellent level of service offered by the medical staff but there is definitely a decline in the appointment making service. Please undo whatever has changed and go back to the old system. I now dread the hassle of making an appointment and the lottery of when you might get one.