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Written by a patient
3rd June 2019


I recently went to the surgery with the pain on my left side of the body around my chest and shoulder. I was quite anxious and still am, because I'm worried it might be an angina pain, but I was surprised the GP didn't carried out any examination and treated it like a physical injury. Do I have to have a heart attack before anything gets done? I'm just very disappointed with the current state of NHS overall, and don't think as tax payer we get a good service. Also, another thing that bewilders me is when you go to the reception (This is a nationwide issue not just the Birchgrove surgery), the receptionist asks why do you want to see the GP (In front of 20 sitting visitors), without any consideration that I might have an embarrassing illness that I don't want other people to hear. I wonder if they don't teach the medical staff about confidentiality laws and respect for patient's privacy.

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