Billingshurst Surgery

Billingshurst Surgery 2024-05-22 Person 4 5 0

Impossible

Nothing

Billingshurst Surgery 2024-05-22 Person 5 5 0

Dr Middleton very friendly and professional

Nothing

Billingshurst Surgery 2024-05-22 Person 0 5 0

I have encountered significant issues with the scheduling of my annual health check-up, which is critical due to my mental health condition. My appointments for necessary blood tests have been cancelled twice at the last minute, causing me undue stress and leaving me without a clear path forward for my health monitoring. Unfortunately, after these cancellations, no alternative dates were provided, nor were any solutions offered to mitigate the situation. The lack of communication and support during these instances has been quite disappointing and unsettling, especially considering the importance of consistent medical care for managing my condition. It is crucial for healthcare providers to maintain reliable scheduling and offer immediate resolutions or alternatives when cancellations are unavoidable. I hope my feedback will prompt improvements in communication and scheduling reliability, ensuring that patients do not face similar inconveniences in the future.

In response to the inquiry about potential improvements, I must express my reservations about the current capabilities of your organization to handle these issues effectively. The repeated last-minute cancellations of my appointments, with no follow-up solutions or communications, suggest a deeper systemic issue that may not be quickly rectifiable without significant changes in resources or processes. My experiences lead me to doubt whether there are sufficient resources or the necessary infrastructure in place to enhance the scheduling and management of patient appointments effectively. Moving forward, a comprehensive review and overhaul of the existing protocols might be necessary to meet the basic expectations and medical needs of your patients.

Billingshurst Surgery 2024-05-16 Person 5 5 0

Given an appointment to have a pneumonia injection the day after I was asked. Brilliant service

Nothing

Billingshurst Surgery 2024-05-16 Person 5 5 0

Because I agree with all the answers given to the questions asked

I found the whole experience very good and actioned very professionally