Billingshurst Surgery

Billingshurst Surgery 2022-09-25 Person 4 5 0

The covid/flu jab arrangements very good. The covid jab was unusually uncomfortable!

The arrangements for the vaccinations were very good BUT your service as a surgery to provide appointments with a doctor is very poor. After over 40 years as a registered patient this is concerning. I'm 78 years old and may need immediate face to face consultancy, these are impossible to arrange. Telephoned response is slow, although you are doing your best.

Billingshurst Surgery 2022-09-25 Person 4 5 0

Not sure has have not needed to see a doctor for some 2 years so cannot comment, but am sure it would be excellent g

All ok with vaccination appointment etc

Billingshurst Surgery 2022-09-25 Person 5 5 0

Friendly efficient vaccination service from start to finish

Chairs in the queue for the less able

Billingshurst Surgery 2022-09-25 Person 5 5 0

The appointment was very well organised, very little waiting time and the information was very clear.

Nothing.

Billingshurst Surgery 2022-09-25 Person 2 5 0

At 92 I had an appointment for Covid and Flu jabs and had to wait 30 minutes in a queue standing up. This was totally unacceptable and really took it out of me for a day afterwards. I think that this surgery have no empathy with its patients. Very upsetting.

Employ a good practice manager that can organise appointments more efficiently. Receptionists need to go on courses for people management. This practice has been going downhill for years.