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Bilborough Medical Centre 2017-03-03 Person 1 5 0

I have been on the phone for 1hr 15 minutes to try and get an appointment, my call not answered until I gave up. In the past I have been at reception waiting to checking as self checking was not working, I stood there for about 5minutes whilst receptionists chatted away(the main one chatting was the new receptionist). I also have tried calling on numerous occasions to try and cancel appointments but as usual call not answered, then I get a text telling me I've failed to attend an appointment that could have gone to someone else, yes but if you had answered your phone we would not be in this dilemma. Something needs to be done urgently...what is the point of being registered at a surgery when getting an appointment is a nightmare. Sort it out!!