Bersted Green Surgery

Bersted Green Surgery 2024-02-29 Person 3 5 0

It is very hard to get an actual appointment. A phone consult doesn't help. I should be able to have a face to face appointment. I understand why it was done that way during Covid, but the system hasn't been changed. I know when I need to see a doctor, & shouldn't have to have a phone call then be told I need to come to the surgery.

Get back to how the surgery used to be run.

Bersted Green Surgery 2024-02-29 Person 5 5 0

Always found the reception staff very helpful even though they must be very busy.

I find the online GP Surgery website a bit of a faff.

Bersted Green Surgery 2024-02-29 Person 5 5 0

On this occasion I was given a appointment on the day of my visit to the surgery the receptionist was very helpful After seeing doctor who requested blood samples I was given a slot the following morning I was given another appointment two days later with the doctor for results of bloods exceptional service

None

Bersted Green Surgery 2024-02-29 Person 5 5 0

Improved phone queuing system. Reception helpful as usual. Very efficient attention from paramedic, who’s diagnosis and prescribed treatment was spot on.

Nothing obvious

Bersted Green Surgery 2024-02-29 Person 3 5 0

I had a long wait on the phone and was repeatedly asked to select which service I needed so I didn’t really know if I was getting anywhere, but once I got to the receptionist it was quick and easy to get a appointment

Your call answering system could be much better