Berkeley Place Surgery 2016-06-13 Person 1 5 0

The resident doctors themselves are generally fantastic, occasionally going above and beyond to care for you. However getting past the rude and obstructive receptionists is a nightmare! I've ended up in hospital a few times because they made it so difficult to get my medication, especially in an emergency. Once I was called back by a doctor while I was in the ambulance on the way to hospital, he was clearly in a panic having realised that the receptionists had messed up by not trying to help; in his panic he was very rude and condescending! I think he was NOT one of the usual doctors though. There is one lady on reception who is fabulous, helpful and friendly, and seems to realise that they are there to help. Sadly I don't know her name, but I look forward to seeing her on the desk. The general feeling from the reception staff is one of negativity towards patients, that we get in their way, and that prescriptions and appointments are jealously guarded precious things to be grasped onto tightly. One lady 'Barbara' was so unbelievably rude I went past anger into just finding it funny, I couldn't believe what I was hearing!, and I don't believe the very helpful and professional medical staff she represents would be impressed either. All in all a mixed bag, marred by truly awful front of house staff, who have earned themselves a wide reaching local reputation for rudeness, obstructive behavior and being very difficult and unpleasant to deal with. Its the first thing most people mention when the surgery is discussed.