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Beggarwood Surgery 2019-02-01 Person 1 5 0

When are they going to sort this Surgery out. Their website states you can have pre-arranged appointments AND wef from 14 Jan 19 you have to ring up and then get a call back. What is the point in having a telephone consultation and then the Dr deciding they want to see you. I have a long term condition and the hospital wrote a letter to the surgery saying I needed a change of medication. When I finally got to speak with the Dr on the phone, they were just going to change this without seeing me and checking blood pressie etc. You have to call before 0830 to have your name etc added to the call back list. If you phone after 0900 they tell you to ring back the next day. Chaos!!! When the Dr called back he left a voicemail (I was in the shower) telling me to call him back. When I did this, the receptionist told me in a very blunt manner that Dr's will only call you once and if you miss the call you have to call back the next day to try and make another telephone appointment. How a Dr can conduct a thorough consultation without seeing you in person is beyond comprehension. GP's are there for non emergency things but you are made to feel that unless it is an emergency then you won't hear from the Dr. If I had an emergency I would be going to hospital. No wonder people overuse the Ambulance and A&E services. Dreadful state of affairs.