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Beechwood Surgery
2019-11-04
Person
0
5
0
Written by a patient
Written by a patient 4th November 2019
Phoned this morning for an appointment only to hear message that you had to phone at 10am. phoned at 10am but was on hold for 30 minutes eventually gave up. I repeatedly tried to call through out the morning but was on hold every time. I got through to reception at 4.30pm and was told to call back tomorrow at 10am, I explained that I had already done this and was spoken to in an aggressive manner saying that I should attend tomorrow and book an appointment in surgery. When I asked if I did this when would appointment be I was told December!!. If this surgery can not handle the extra patients they took on from Eveswell surgery they should not of taken it on!! No wonder so many people attend accident and emergency at the Royal Gwent.