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Beech House Medical Centre
2022-05-16
Person
1
5
0
16th May 2022
Rang multiple times morning and afternoon. No answer, says in a queue then just keeps ringing over 5mins or just rings (no queue automated answer). Not able to book online appointments!?
Suggested improvements
Offer online appointments!
Answer the phone in a timely manner!
Be courteous and helpful
Receptionists think you owe them an explanation, they arent clinically trained so don't need to know why booking except if requesting a triage call.