Bedminster Family Practice 2018-01-04 Person 4 5 0

I'm very happy with the service I get from the practice.Reception staff are pleasant, friendly and helpful; nurses and Drs also. I've always felt the Drs take me seriously and explain things well, including what my choices are. People apologise if there are delays in being seen, and that feels important. Getting though on the phone to book an appointment is a pain, but I think that's true of every surgery and is unavoidable given the workload. I like the online booking system for appointments and have used this a couple of times now. The times offered feel like a long time ahead when you're booking them, but for routine things or follow-up appointments that's fine actually. Twice I've needed urgent appointments/response for one of my children. Once (ages ago) I arrived in reception in a panic with my baby who'd fallen out of her high chair onto concrete... staff let me see a GP without an appointment. I've never said thank you so I'm saying it now. More recently I got good phone support from the on call GP about a worry that felt urgent at the time. Generally very satisfied. Thank you.