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Battlefield Road Surgery
2021-03-30
Person
1
5
0
30th March 2021
Dark, dingy depressing environment not conducive to my mental health. One receptionist in particular was very rude and demeaning. Seems to have a particular attitude problem. Doctors very nice indeed. Young nurse said some very inappropriate, unhelpful and upsetting comments on visits. Needs more training in how to deal with mental illness and eating disorders and autism.
Suggested improvements
Address the approach of the receptionist who seems to have upset many. Lighten up the interior environment, provide additional training for nursing staff.