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Barton Surgery 2018-08-30 Person 2 5 0

Today I spoke to a very unhelpful practice manager, Tracey. Who didn’t want to listen to my worry/concern for my daughter. She refused to talk to be because my daughter is 19. Tracey wanted my daughters consent. I passed the phone to my very poorly child, who has been waiting since Tuesday to hear back from the doctor, only for Tracey to tell her off and say she didn’t deal with complaints on the phone. She Told my daughter a doctor would call within 30 minutes and proceeded to put the phone down. I hadn’t finished my conversation with Tracey?!?! Very rude and not professional. My family will be finding an alternative surgery.