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Ballyclare Group Practice 2019-10-28 Person 2 5 0

The same day booking system does not work. It means your doctors appt consumes your entire day and you cannot make plans. Firstly, you must ring first thing to try and book your appointment. Today I rang bang on at 9am and still had to wait 25 minutes before I got through. On getting through, you give the receptionist a short description of the problem and then have to wait AGAIN for a GP to phone you back. Why is a GP spending half the day on the phone making their own appointments when they could be seeing patients? Why am I sitting in my house on my only day off waiting to organise an appointment? With the previous system, I would have booked it for this particular day in advance, at 9am, so I could see the doctor and then get on with my life. When the doctor rings back around 11am (2 hours since my original phone call) I am given a time for an appointment, much later in the day. What a massive palava that could be solved by the simple online booking system that used to be in place. For those of us working it is just so ridiculously inconvenient. May I add, The care I receive is always good once I get there!