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Ballyclare Group Practice
2019-09-24
Person
1
5
0
Written by a patient
Written by a patient 24th September 2019
For the last eight of so months I have been having an ongoing issue and have contacted the surgery at least 6 times regarding this. All six times the reception staff were friendly and helpful & a doctor did call but in the 8 months of the same repeated issue I have been having not once have I been physically seen by a doctor for an examination. I feel that the idea of a doctor phoning is not the same as a face to face appointment, I have experienced that you don't get the same treatment or interaction as they can't actually physically see you. I imagine in the near future due to the way this practice operates the doctors are going to miss a patient with something seriously wrong with them as they cannot make a proper diagnosis for everything over the phone. I am considering moving to another practice where patients are seen in person as I feel consulting Dr Google will give you the same level of service sometimes. Not very impressed!