Share review of Ballyclare Group Practice

Ballyclare Group Practice 2019-11-16 Person 0 5 0

This is the most unreliable practice I’ve ever been registered with. Unlike many others out there, this one operates an on-the-day appointment system. The patient has to ring after 9 o’clock in the morning to try making a same day appointment. After giving an explanation to the receptionist about one’s private health symptoms, the patient is then instructed that a doctor will call back to discuss the matter further. If upon assessing the patient over the phone, the latter is deemed ill enough, he/she will then be offered an appointment for a doctor’s consultation. In my case, on numerous occasions, the consultant never rang back to speak to me. If they ever did, 95% of the time the doctor tried to wiggle his/her way out by not giving me an appointment. The majority of my diagnostics were made over the telephone and lately it’s been a common theme to be told to head to A&E if I’m unwell. Their diagnostic is as good as the latest online search engine. Doctors at this practice not only lack bed side manners, but, manners in general. They are absolutely lazy and useless. The staff at reception do not seem one bit interested in their job. This is a healthcare practice and yet one can wait over half an hour to speak to a human. No one is available to pick up the telephone past three o’clock in the afternoon. There’s a total lack of professionalism. The service is simply abysmal. I do not recommend this practice at all. A total waste of time and energy. Do yourself a huge favour, save stress, anxiety and anger by seeking healthcare somewhere else.