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Written by a patient
11th January 2021


The practice operates a same day appointment system. You have to call on the morning of the day you wish to be seen and you can’t make advance appointments. However, it is impossible to get through on the phone. If you have taken a day off work hoping to get to see a doctor you will be disappointed and will have to take another day off - though you probably won’t have any luck that day either!

Suggested improvements
- Answer the phone! - announce the times when you will answer the phone! - announce the times when you won’t answer the phone! - have some consideration for those who find mornings impossible!

Experience
Involvement
Cleanliness
Staff
Appointment