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Ballyclare Group Practice
2023-05-25
Person
0
5
0
25th May 2023
Same pattern of previous reviews, phoned for an appointment, join a queue then told that all appointments have been allocated for that day.
Phoned the emergency appointment number only to be told that my condition must be life threatening to use this number. Then someone with no medical training makes the call if they will put you on the list to be called back.
Someone is going to die with this level of incompetence and difficulty to get seen by a doctor.
Suggested improvements
Receptionist should never make the call that anyone calling the emergency number should talk to a doctor.
If there are no appointments left, why can’t the person book in for the next available appointment?
An older or sick person could die or be hospital before you get through to this practice.