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Ballyclare Group Practice
2023-08-07
Person
1
5
0
7th August 2023
I do not waken until 12 or after because of severe chronic fatigue. I often sleep very badly. My sleep is never regenerative. At just after 9 I got on to the waiting line I was 86. So I had no hope of getting through. Past PM Boris Johnston and present PM Rishi Sunak both said it was an absolute disgrace to treat patients like this and said it MUST stop.
What phone number can I call for an appointment with the treatment room as requested by BCH Nephrology. I need my annual check up. Setting an alarm often doesn’t work because I am so tired I can’t move to put off the alarm.
What are you doing to adhere to putting a stop to 10,000 patients phoning in the morning to compete to get on a list to possibly get a phone call from a doctor?
So many are complaining about the service provided. I concur.
This is for the Manager, Sean
Suggested improvements
Treat people with respect. Let them book an appointment the day before. Do not repeat protocols which work solely for you and not the patient. Compassion is very important you do not know what people are dealing with.
Some staff are amazing.